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FAQ

  • About us

    1. Is bestchristianlouboutinsale.co.uk secure to visit?
    Yes, absolutely! Security is always given the top priority at bestchristianlouboutinsale.co.uk and all of your personal information will be treated as confidential and we won’t leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider. Online shopping had never been safer and easier. Stay safe online with us.
    2. Is your merchandise authentic?
    All our items are purchased from the manufactory directly works for official stores. We are based in England, but we dispatch our items directly from our manufacturer located in China. So we can offer the items at low price without the expenditure for Market channel. But we guarantee that our items are of the BEST quality among those items being sold all over the Internet. We have the official label on it, you will know from the quality of our items, ours is corresponds exactly to the ones sold on the official store. Please trust us. You will surely get the best goods at the lowest price.

  • Placing an Order

    1. How can I place an order with you?
    1) Please register an account by your email
    2) Search the product you want, click the title or name of the item to see its product detail page.
    3) If you want to order an item, click the Add to Cart button on the right side of the product detail page.
    4) Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order.
    5) You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our website.
    6) When you're ready to place an order for everything in the Shopping Cart, click the Proceed to Checkout button. And follow the quick and simple instructions to finish your payment.
    2. Can I cancel or make changes to my order after it has been submitted?
    It’s only possible to cancel or make change to your order before we start to dispatch it. Usually we’ll process and dispatch your order within 24 hours. Please feel free to contact us by email ASAP. If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.
    3. How do I use a coupon?
    You might find coupon in our emails,shipments, or on our website. We offer a wide variety of these coupons as a way of saying "Thank you!" for shopping with us. Coupon can be redeemed only at the time you place an order. You need to enter the coupon code along with the order information. Below the order information, there is a field to enter the coupon code. After entering the coupon code, click apply to deduct coupon amount from your order total. Simply follow the instructions and enter the coupon code on the order form. Email us if you have any problem redeeming a coupon code.
    4. How should I do if I don’t receive a confirmation email from you?
    Please contact us with your order number or your registered email, we will check your order and tell you whether you have successfully placed your order or not.
    5. If I receive an email saying that I didn’t complete an order that I am not sure, what should I do?
    Please contact us with your order number or your registered email, we will check your order and tell you whether you have successfully placed your order or not.
    6. What should I do if I want to change some information (including cancellation of an order) about my address, my size or other information?
    Please contact us with your order number and tell us what you want us to do for you in 24 hours, then we will change the information for you. However, if you didn’t contact us timely, we are not sure we can change the information for you but we promise you that we will make every effort!
    7. Which size should I select?
    Our size is standard and it's of US size, UK size and Euro size, you can choose the size according to your usual size. Please attention: read the confirmation email carefully in case you ordered the wrong size; if so, contact us with your order number and the size you want in 24 hours, then we can change that for you. If you didn’t email us timely, we think we can’t change the order information for you, but we will try our best to.

  • Payment

    1. What kind of currency do you accept?
    At present, we accept US Dollars, British Pounds and Euros. While ordering from another country, your credit statement should include your bank’s foreign exchange rate on that day.
    2. What are my payment choices?
    bestchristianlouboutinsale.co.uk accepts Visa, MasterCard, American Express, Discover, Maestro and Solo. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information.
    If you don't have credit cards available, please contact us via email, then we will tell you what to do.

  • Order Status

    1. How do I check my order status?
    You can track your order status by logging in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab.
    After you finish your payment, we will send you an email with your tracking number and tracking link, and then you can trace your order on line. Also you can visit our live chat to check your order status.
    2. How can I look up my order number?
    If you aren't able to find your order confirmation email with your order number, you can go to the ‘My Account’ page and click ‘My orders’ to pull up your order information. If you are still unable to find your order details, email us and let us know the email address and the name you used to place the order and we can locate the order number for you.
    3. What if my order never arrived?
    Please contact our customer service with your order number and username by Online help. We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.

  • Shipping

    1. How long can I expect my order?
    Generally, we will need 1-2 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow 3-4 days for us to process your order and ship it out. Usually you can receive your order within 6-9 working days totally. We only offer EMS service currently.
    2. What shipping options do you offer?
    At present, we only offer EMS service (Express Mail Service). EMS provides you a tracking number and link so that you can trace your order. (We will send you an email with your tracking information once your order is shipped out). EMS also needs your signature when your parcel is delivered. It can make sure that it is you not anybody else who sign for your parcel.
    3. How much shipping will be charged for each order?
    We provide fast and traceable shipping worldwide with NO charges!
    4. How can I track my parcel online?
    The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.
    5. Why does my tracking number not work?
    In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there’s still no updating information in 48 hours, please contact us immediately.
    6. Will my order be charged a customs fee when it was delivered?
    Usually, there will be no Customs fees since we will mark all our parcels as "Gifts" or "Samples”. But the customer will fully responsible for it if there is any. We apologize for any inconvenience, but we have no control over the customs authorities in your country Contact your local customs office for more information about customs fees, duties, and taxes.

  • Return

    1. What is your returns policy?
    The customer has to contact us to get a return authorization and return address within 15 days upon receipt if you want to return your purchase.
    2. Can I have full refund if I return the unsatisfied item?
    Postage is not refundable. 15% handling fee will be deducted from the refund if the received package has been signed up and opened. 15% handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.

  • Promotions

    1. Will I get a free package when I order?
    Yes, each item will come with a free package which can protect the items during the transportation.
    2. Is there any promotion activity?
    We have a variety of promotion activities that you can enjoy regular special offers. Sign up to our email list to stay updated.